Mozambique – Single Window and other Customs developments

The Single Electronic Window (JUE) is a modern system of clearance of goods. After the revision of the whole legislation to allow the implementation of the JUE, the pilot project began in September 2011 in the port of Maputo. Here follows an interview with Kekobad Patel, the President of the Working Group On Tax Policy, Customs and International Trade of the CTA.

What was the adherence of international traders?

“We hoped more adherence of all concerned traders, unfortunately, very few participated in the pilot phase. During this period, both systems (manual and electronic) coexisted. There is always some resistance to change.”

When did the use of the JUE become mandatory?

“The use of JUE became mandatory on April 9, 2012 in the port of Maputo,on April 23 in the port of Beira, early May in the port of Nacala. The city of Tete is now also covered by the system because of the current requirements due to the establishment of large enterprises in the region.”

How many organizations have used the JUE?

“Since its entry into force until 15th of June 2012, over 7,000 import entries were submitted. We still do not deal with export declarations, transit, or special arrangements. These processes are handled manually.”

What are the next areas to be covered by the JUE?

“The second phase will begin in July 2012 and will focus on automotive, multi-modal and road terminals in Maputo, as well as the land borders of Goba, Namaacha (Swaziland) and Ressano Garcia (South Africa) that have received the equipment to begin operations. At the end of the year, the port of Pemba and the land borders of the province of Manica and Tete will be also covered. It will also be possible to treat the other procedures for export and transit. This is crucial, given the geographical location of Mozambique and its relations with the countries of the hinterland. Meanwhile, three Ministries will be electronically linked to award the import licenses: the ministries of Health, Industry and Commerce, and Agriculture. We should not forget that banks are also involved in the JUE. The BCI bank has supported the JUE since the pilot phase. Other banks have joined in recent months: Millenium BIM, Mozabanco and Standard Bank. We expect the membership of other banks.”

What is the biggest challenge of the JUE?

“The implementation of the JUE has led to a change of mentality: “paperless” in the country: less buffer, less paper. The government itself is also involved in the process of e-taxation that ensures that taxpayers should pay their taxes electronically. We still have problems to solve. For example, when a ministry inspects companies, papers are asked for… We need to think about alternatives. The castle must be built stone by stone to ensure it is strong and other sectors such as the public one and banking, are also involved.We believe that the entry into force of the JUE shows how to modernize the country.”

Is the JUE to eliminate the clearing agents?

“The law allows companies to make their own clearance process, but many of them are not prepared. In other countries such as Singapore, the most advanced country in terms of customs, clearing agents continue to exercise thanks to their perfect knowledge of the system.” Source:

Other news – Mozambique accedes to the WCO’s Revised Kyoto Convention

On 11 July 2012, the Embassy of the Republic of Mozambique to Belgium deposited Mozambique’s instrument of accession to the International Convention on the Simplification and Harmonization of Customs Procedures (Revised Kyoto Convention) with the World Customs Organization. The Convention is regarded as a blueprint for effective and modern Customs procedures, and will enter into force in Mozambique on 11 October 2012. Mozambique becomes the 82nd signatory to the Convention. Some of the Convention’s key elements include the application of simplified Customs procedures in a predictable and transparent environment, the maximum use of information technology, the utilization of risk management, a strong partnership with the trade and other stakeholders, and a readily accessible system of appeals. Will be interesting to see how Mozambique Customs treats the national transit procedure?


  1. Dear Honorable personalities,

    We hereby address the concern on exemption of duties regime applicable for investment project approvals that benefit from Benefit Code of the Investment Legislation, which investors decide to effect imports under utmost celerity of Ressano Garcia Border, through their honorable Clearing Agent as the most reputable from Mozambique for decades of years, ” GARP “, and in the past, was possible to process importer invoices under regime of duties exemption with clearing dispatch in antecipation, permitting to the investors, a more importing process flexibility for that effect, in crossing the border and then Frigo-Terminal dispatch clerance will be handed by the GARP Office there, when investors will arrive, would be only required to present the memorandum of dispatch issued by Customs Authorities at the border. Nowadays, the system installation is foreseing the clearing dispatch right at the moment transporters will arrive at Frigo-Terminal and paying administraive customs charges or duties applicable under DU issuing and all documentation processed, the programming system is not prepared to provide a customs facilitiy ruled by its own legislation in respect to the customs clearing dispatch in antecipation ” saida antecipada”, and because of this facility not allowed by the Electronic Window system, a lot of customs clearing dispatchs became accumulated at Frigo-Terminal, or information taking too long to be inserted, so GARP, is addressing this concern to Moz Government, because their celerity of official dispatchers performance are above system facilitations allowance, and it is required to adjust the programming system to accomodate the facility of ” saida antecipada ” by credible official dispatchers as GARP and many others duly licensed and registered and operating in that sphere.

    We hereby request MCNET jointly with Moz Government, to address adjustments to the Window system program in permitting customs facilities allowed and ruled by the Moz Customs Legislation – Regulamentos de Desembaraco Aduaneiro – Saida antecipada ” only applied by credible official dispatchers, we believe that GARP may address this concern on its behalf and of their clientele to honorable Moz Government at Ministry level and DRA – Customs Regime Directorate under National Directorate of Customs.

    We thank You in antecipation in placing in Your records, as private sector concerns jointly with GARP, the problematic of customs facilities allowance ruled by the Customs Legislation Regulations addressing ” Customs Clearing dispatch in antecipation” which program installed might have not taken into accout such detail as observation and fundamented request addressing hereby.

    Highly appreciated and thank You, congratulating such initiative of JUE-Janela Electronica Unica, by the Consortium celebrated with honorable Moz Government, and in good faith not critizing, in calling attention for the referred detail as request.

    Yours Respectfully,

    On behalf of Private Sector concerns
    Maria Cristina Guttendorf Cipriano
    International Business Assistance,Lda


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