In an ongoing effort to reduce wait times at the International Bridge, U.S. Customs and Border Protection Office of Field Operations will pilot a project to bring vehicles to the inspection booths in less time.
The stop signs will be placed in all three upper lanes and will shorten the “pull up” distance to the booth. This allows vehicles to queue up quicker. “Efficacy in movement is paramount to this project’s success. We are always trying to improve the flow of legitimate traffic while enforcing the laws of the United States,” said Patrick Wilson, CBP Sault Ste. Marie Assistant Port Director.
The Sault Ste Marie port of entry has a unique design that separates commercial traffic from car traffic, creating an upper and lower plaza. The focus of this project will be on the upper plaza only and will not affect the flow of traffic on the lower plaza.
Stop signs will be placed in all three upper lanes beginning Friday, April 20. The stop signs will shorten the “pull up” distance to the booth. This allows vehicles to queue up quicker. The stop signs will be placed near Radio Frequency Identification readers where the traveling public can display their Western Hemisphere Travel Initiative RFID-enabled document to pre-populate the officer’s computer screens.
CBP is testing the theory that they can process more travelers each hour by reducing the amount of time it takes each vehicle to get to the inspecting officer. This pilot project will incorporate a two-stop sign process. Upon entering the upper plaza, vehicles will be required to stop at the first existing stop sign. As the vehicle ahead clears, travelers will move to the next new stop sign and present their ID to the RFID reader. Once the vehicle at the inspection booth clears, travelers will proceed to the inspection booth.
Vehicles with trailers/campers are asked to use the lower plaza lanes so as not to impede the functionality of installed equipment. LED signage will be adjusted to notify motorists of this change.
CBP officers will direct traffic periodically during this project to help educate travelers on this new process. “We continue to look for efficiencies in our processes to improve the border crossing experience. If we can save a couple of seconds of inspection time per vehicle, the time savings should reduce each traveler’s wait,” said Assistant Port Director Wilson. Source: http://www.cbp.com